How does Relay work?
Please see our video explanation.
How do I add a second Relay to my account if I already have one?
You can activate other Relays via the Relay app.
If I get multiple Relays, how do I know which is which?
Each Relay is given a unique, auto-generated name. The Relay will speak its name when you press the channel button. These names are also listed in the Relay app.
Can I get a three pack and have each one be a different color?
Yes, you can mix-and-match any of our five available colors in each pack.
How do I activate Relay?
You can activate Relay via the Relay app on your smartphone. The app is available on Android and iOS. For activation and setup instructions, see Set Up Relay.
How do I pair Relay with my smartphone?
Relay connects to your smartphone via the Relay app; no other pairing is required.
Can multiple phones connect to a single Relay using the Relay app?
Yes, please see Can Multiple Phones Connect to a Single Relay Using the Relay App? for more info.
Where can I buy Relay?
You will be able to purchase Relays from https://relaygo.com starting May 14, 2018.
Do Relays have phone numbers?
No, Relays do not have phone numbers.
How many Relays can I have on my account?
You can have up to 10 Relays on one account.
What type of accessories are available?
Relay accessories, such as a clip, will be available shortly after the initial launch.
How many channels can I have on each Relay?
There will be two channels available at launch.
How do I charge my Relay?
Quick charge magnetic cables will ship with each Relay. We purposely avoided using a charging port to make Relay more durable - without a port, the chance of water, dirt, or sand damage to the charging port is eliminated. For more info, see How to Charge Relay.
Will it work outside of the USA?
At this time, Relay will only work in the United States.
Can I give a Relay to someone as a gift?
Yes, you can give someone a Relay as a gift. They can activate it with the Relay app on their smartphone and create a new account during the activation process.
How Long is the Relay battery life?
Relay has a unique battery that was designed specifically to the shape and size of Relay. This battery typically lasts for 1-2 days before it needs to be recharged depending on usage and coverage.
How does the GPS tracking capability work with Relay?
The GPS tracking capability will work essentially the same as a phone’s GPS with the same accuracy and similar overall experience.
Can Relay contact 911 Emergency Services?
No, Relay cannot contact 911 or phone numbers.
See more Questions & Answers.